is Ignorance
Making the most of ourselves and making the most of our people requires us to think about our own performance from time to time. The context of our activities is changing, we are changing and our people are changing. Stopping to draw back and take a view of the business and the industry can reveal opportunities and efficiencies that we don't see by driving the desk or the till or the venue all day.
With this in mind we are running two workshops; in April on the 15th and 16th I am leading a programme on Sales and Business Development, this two day non course is based at the outstanding five star Lowry Hotel in Manchester. Full details are available from the new World Class Service site. Expect some good basic refresher on sales and some magic when it comes to business development.
On 20th and 21st May I am running the Service Leadership programme again at the Lowry. This open programme is non-residential and specifically focuses on the issues around service leadership. My experience is that there are lots of generic leadership programmes and any number of books but key questions for leading people to deliver outstanding service are left unanswered. Expect great trends and market information, international insights in to service excellence, some useful models and tools and some lively discussion between the course attendees. Full details are available from the new World Class Service site .
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