Tuesday 20 April 2010

Confident Sales Wins Approval


We ran the new Sales and Business Development Training programme at The Lowry Hotel for the first time last week, the reviews from attenders were great. I tried to make sure the programme feels practical and contemporary and to blow away the myths of selling for people who have to do the job every day so they can confidently get on with the task in hand. On the basis of the reviews we have decided to run it again in June on Thursday 17th and Friday 18th.

If you would like join the programme we keep the course small, just 15 people, we keep the surroundings and food stunning so it's at The Lowry Hotel and we keep it affordable at £295 + VAT, how could you resist!

Here's the reviews....

“I would recommend this programme not only to employees but friends who work in the hospitality business”

“The structure, starting from a wide focus point that sets everything in context and then bringing that down to how it all sits with your business and personal sales goals”

“I felt the tasks involved were productive and could be made specific to my own role”

“Course was first class”

“Brilliantly delivered; not too much techie jargon or buzzwords”

“In general I found this one of the most honest and genuinely helpful training courses I’ve been on. Real experience shared rather than just the theory from people who haven’t been in those situations”

“Content was focused and clearly presented. Comprehensive structure based around softer sell techniques much better suited to my personal style”

“Really useful tips and advice that I think will be easy to apply”

“Content was relevant and inspirational”

“I feel confident to ‘bring it on’ and not allow negative responses to get me down I have given so many tactics, tools and guidelines to use which will help me perform and progress in my role”

“This course helped me to consider my goals from a number of perspectives and having an arsenal of techniques means I can find a system which works for me”

Christopher Rodrigues CBE Confirms Appearance


Christopher Rodrigues CBE will be heading an outstanding line up of speakers and tutors at the first Strategic Leadership Programme for Hospitality in Manchester this July. Mr Rodrigues who has led Visit Britain since 2007 will be using his 30 years of experience including his substantial experience in banking and the travel industry to explore the challenges of the next 5 years. Other speakers from the Manchester Business School, industry and research organisations will provide vital insights, strategic tools and techniques and personal development advice to an elite group of just 25 hospitality business leaders and business owners.

The residential programme will be based at the five star Radisson Edwardian hotel in central Manchester and includes visits, receptions and dinners.

To reserve your place contact Howard Raynor at World Class Service on 0161 456 6007 or by e:mail at howard@worldclassservice.co.uk

Tuesday 13 April 2010

Peter Saville Confirms Appearance



Branding and Communications jedi Peter Saville has agreed to speak at the forthcoming Strategic Leadership Programme taking place in Manchester from 12th - 16th July 2010. Peter will be addressing issues relating to hotel design and what does luxury mean in 2010. Expect expert opinion and controversy.

If you would like to attend this week long summer programme contact World Class Service through the web site at www.worldclassservice.co.uk